Elevating Your Customer Experience
SPB delivers a pan-European customer service model designed for scale, efficiency, and proximity. By combining local presence with centralized expertise and omnichannel capabilities, we ensure consistent, high-quality support that enhances customer satisfaction, reduces operational complexity, and supports partners’ digital transformation across Europe.
Scalable model for pan-European coverage
Our highly scalable operating model combines local expertise with centralized best practices. With call and management centers in 7 countries and an offshore hub in Tunisia, we guarantee responsiveness and cultural proximity for customers across Europe.
Multiple contact channels for maximum convenience
We provide a full suite of contact options so that customers can reach us through their preferred channel: voice and email support, dynamic FAQs and tools for self-care and autonomy, chatbots and callbots for instant, automated responses
High-quality service standards
Our teams and digital solutions work together to provide fast, reliable, and personalized support, ensuring customer satisfaction and loyalty. Partnering with SPB means delivering consistent, high-quality service that boost customer satisfaction and retention through frictionless service, reduce operational complexity with SPB’s turnkey infrastructure and accelerate digital transformation with omnichannel integration tailored to your brand.