Circular economy
At SPB, we believe the circular economy is essential to delivering insurance solutions that are efficient, responsible, and customer-centric. By prioritizing repair and reuse over replacement, and using refurbished devices where possible, we reduce waste, improve customer experience, and create measurable impact for partners. This commitment is embodied in CiRKL Partners, SPB’s dedicated circular services brand.
Why replace when you can repair?
We use our scale and experience to create an efficient circular economy across all geographies and markets.
Greater customer convenience and satisfaction
For customers, repair is often faster and less disruptive than replacement. Flexible repair journeys –in-store, doorstep, or centralized repair – help customers return to normal quickly. Every year, over 38,000 smartphones are promptly and efficiently repaired and returned to customers.
Helping partners meet ESG commitments
Our commitment to the circular economy helps our partners meet growing expectations for responsible service choices. Repairing and reconditioning instead of replacing not only reduces waste, but enhances our partners’ brand reputations in the eyes of customers.
Circularity delivered at scale
Effective circularity requires scale, experience, and finely tuned coordination: SPB can offer all three. We manage complex repair and refurbishment ecosystems across multiple industries, while our pan-European footprint, integrated systems, and proven processes support 150,000 interventions annually. Less-established embedded insurance providers may lack the scale and experience to harness the benefits of circularity.
Circularity in numbers
SPB’s circular economy model delivers measurable results across Europe:
smartphones repaired every year
refurbished goods returned to the market annually
interventions delivered across Europe each year