SPB delivered a tailored, digital insurance solution for student travel programs, enhancing satisfaction, loyalty, and revenue through a seamless end-to-end claims experience.
Challenge
A major travel industry player sought an insurance solution tailored to international student exchange programs. The objective was to provide essential guarantees covering a wide range of risks, while delivering a smooth, end-to-end experience for young travelers and their families.
SPB Solution
SPB developed a fully integrated protection model including key benefits such as cancellation fee reimbursement.
The customer journey was designed to be seamless and autonomous: insured students can manage their refund request directly from their personal account on SPB’s dedicated platform, following a simple 5-step claim process. Claims are then handled by SPB’s expert teams to ensure fast and reliable resolution.
Impact
This digital and frictionless approach significantly boosts satisfaction and loyalty among participants and their families. It also supports the partner by generating additional revenue while reducing operational friction – strengthening the overall value of its travel programs.