ESG

Each year, SPB carries out over 150,000 service interventions across Europe, transforming circular economy principles into measurable environmental impact. Our priority is to repair first, refurbish next, and limit the purchase of new products to what is strictly necessary.

By extending product lifecycles through large-scale repair and refurbishment, we actively reduce electronic waste, limit the use of natural resources, and lower CO₂ emissions.

Inclusive leadership, human rights, and employee well-being are central to SPB’s culture. Women represent 54% of leadership positions, reflecting our commitment to diversity, equal opportunity, and balanced decision-making.

We foster a respectful workplace through a strong human rights framework, zero-tolerance policies on discrimination, and continuous initiatives focused on health, accessibility, and work–life balance.

SPB’s governance framework is built on transparency, accountability, and ethical conduct, with a strong focus on customer value. We closely monitor the value delivered across our programs, reflecting our ability to honour our protection promise when customers need it most.

At the same time, we apply the highest standards of data protection, processing personal data for millions of insured customers across Europe in full compliance with GDPR and recognised information security standards.