Operational excellence built on expertise and trust

At SPB, operational excellence is driven by deep management expertise and proven operational maturity. Our teams manage the full lifecycle of embedded insurance programs across multiple industries.

This multi-product, multi-industry expertise enables us to operate complex programs with speed, accuracy, and consistency, while adapting precisely to each partner’s business model.

A truly pan-European and scalable operational footprint

SPB operates across 7 European countries with long-established local teams, and a nearshore hub. This lasting presence, combined with structured group-level support, enables us to scale rapidly, absorb activity peaks, and deploy new programs efficiently, while fully respecting local market specificities, regulatory requirements, and customer expectations.

Our pan-European footprint is a key differentiator, allowing partners to rely on a single, robust operating framework across multiple markets.

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A modular, tailor-made Target Operating Model

We offer a modular, fully customizable, and tailor-made Target Operating Model designed to integrate seamlessly with our partners’ ecosystems. Open and flexible, it adapts to the specificities of each country, line of business, and customer journey.
Built to evolve over time, this model supports program growth and addresses complex operational requirements. Performance is governed through service level agreements (SLAs), operational KPIs, and continuous improvement processes, ensuring transparency, predictability, and measurable results.

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Digital, multichannel, and AI-enabled operations

Our operations are natively digital and multichannel. Your customers can reach us easily via web, email, or telephone.
We integrate digital solutions and AI-powered tools across key customer journeys, from policy enrolment to claims management, to optimize processes, enhance responsiveness, and deliver a consistently high level of service quality.

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Human expertise at the heart of performance

Technology strengthens our operations, but people make the difference. Our teams benefit from strong tenure and deep product knowledge, reflecting a customer-centric culture.
Experienced managers, structured governance, and continuous training ensure operational excellence, service quality consistency, and empathetic handling of sensitive situations, where human expertise remains essential.

 

 

612 k

managed claims

8

languages spoken

90 %

claims filed online

> 70

NPS