SPB delivered a fully integrated warranty program for a major retailer, enhancing customer experience, operational insight, loyalty, and incremental revenue across the sales journey.
Challenge
A leading retail player wanted to launch a fully integrated warranty and accidental damage insurance offer to boost revenue. The solution needed to combine comprehensive coverage, seamless point-of-sale integration, efficient claims management, and modern digital tools to enhance the overall customer journey.
SPB Solution
SPB deployed a turnkey warranty program covering all types of damage – even beyond the manufacturer’s warranty period. Our teams ensured full integration with the retailer’s POS and sales systems, including:
- automatic policy activation,
- real-time reporting dashboards,
- frictionless digital processes for customers and staff.
All components were designed to create a seamless and consistent experience, from purchase to claim.
Impact
The retailer now benefits from an embedded protection offer that strengthens customer satisfaction and loyalty while generating additional revenue. The operational fluidity and real-time insights provided by SPB also improved decision-making and day-to-day performance across the program.