{"id":882,"date":"2025-06-26T08:00:00","date_gmt":"2025-06-26T08:00:00","guid":{"rendered":"https:\/\/spb-wordpress-001-gvcsekfkh8cxdcef.francecentral-01.azurewebsites.net\/?post_type=insight&p=882"},"modified":"2026-01-29T13:46:17","modified_gmt":"2026-01-29T13:46:17","slug":"spb-accelerates-esg-commitment-results-sustainable-actions-at-the-key","status":"publish","type":"insight","link":"https:\/\/www.spb.eu\/pt-pt\/insight\/spb-accelerates-esg-commitment-results-sustainable-actions-at-the-key\/","title":{"rendered":"SPB Accelerates ESG: Commitment, Results, and Sustainable Actions at the Key"},"content":{"rendered":"
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\n \n \n \n <\/svg>\n Back to overview<\/span>\n <\/a>\n <\/div>\n\n \n
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\n 5 minute read<\/span>\n \u2022<\/span>\n

\n SPB Accelerates ESG <\/h1>\n\n \n
\n \n News <\/a>\n \n \n ESG <\/a>\n <\/div>\n\n \n
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SPB is a major player in embedded insurance in Europe, with 50 million policyholders in 12 countries and more than 600,000 claims handled each year.<\/strong><\/p>\n

Our business gives us direct responsibility for the impact of our operations. Our ESG strategy is based on three priority areas, aligned with our daily operations.<\/p>\n

Circular Economy and Local Business<\/strong><\/p>\n

Circular Economy<\/strong><\/h5>\n

Managing hundreds of thousands of claims also means making choices. We prioritize repair and reconditioning to limit waste and extend the lifespan of equipment.<\/p>\n

Our priority: repair first, recondition second, and limit new purchases to what is strictly necessary. For example, in 2024, SPB UK & Ireland implemented this strategy in practice:<\/p>\n

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  • 61% of devices were repaired<\/li>\n
  • 34% replaced with refurbished ones<\/li>\n
  • Only 5% replaced with new ones<\/li>\n<\/ul>\n

    100% of recovered and replaced devices were recycled. Zero waste to landfill.<\/p>\n

    Proximity<\/strong><\/h5>\n

    We offer local services: home repairs, self-access drop-off areas, local partner centers, and remote video diagnostics.<\/p>\n

    By limiting transportation, packaging, and the production of new equipment, we significantly reduce the carbon footprint of our services, while maintaining a high level of quality and responsiveness.<\/p>\n

    To go further, SPB is launching Cirkl Partners, its brand dedicated to the repair, refurbishment, and recycling of everyday objects.<\/p>\n

    A concrete approach for a circular and responsible economy.<\/p>\n

    Parity, Diversity, and Inclusion<\/strong><\/h3>\n
    Parity<\/strong><\/h5>\n

    54% of SPB Group’s management positions are held by women.<\/p>\n

    They are fully represented in the Group’s governance bodies, demonstrating a genuine commitment to equality at all levels of decision-making.<\/p>\n

    In France, SPB achieved a score of 84\/100 on the 2024 Gender Equality Index.<\/p>\n

    Diversity & Inclusion<\/strong><\/h5>\n

    Present in 12 countries, SPB relies on multicultural, multigenerational teams with diverse backgrounds.<\/p>\n

    We are convinced that this human richness fuels the quality of our decisions and supports our collective performance.<\/p>\n

    A Group Diversity & Inclusion policy is currently being developed to ensure an environment where all individuals feel welcomed, valued, and involved in the company’s collective dynamic.<\/p>\n

    Customer Protection<\/strong><\/h3>\n
    Defending Customer Value<\/strong><\/h5>\n

    We pay particular attention to the value we provide to customers within each of our programs.<\/p>\n

    We measure this in particular through our claims acceptance rates, which reflect our ability to deliver on our promise to protect customers when they need it.<\/p>\n

    For example, in the mobile telephony sector, our claims acceptance rate reaches 85%.<\/p>\n

    This is concrete proof of our commitment to providing services that are meaningful to our customers.<\/p>\n

    Customer Data Protection<\/strong><\/h5>\n

    SPB processes the personal data of 50 million policyholders across Europe every day.<\/p>\n

    This volume demonstrates the trust our customers place in us and demands the highest standards of rigor and compliance from us. Our governance is based on a solid and consistent framework:<\/p>\n

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    • GDPR compliance across all our entities<\/li>\n
    • ISO 27001 certifications in the United Kingdom and Italy<\/li>\n<\/ul>\n

      At SPB, compliance in the service of our clients cannot be improvised: it must be structured, managed, and implemented daily.<\/p>\n <\/div>\n \n <\/div>\n\n <\/div>\n<\/section>\n\n\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":883,"template":"","meta":{"_acf_changed":true},"categories":[3],"tags":[22],"class_list":["post-882","insight","type-insight","status-publish","has-post-thumbnail","hentry","category-news","tag-esg"],"acf":[],"yoast_head":"\nSPB accelerates ESG<\/title>\n<meta name=\"description\" content=\"Our ESG strategy is based on three priority areas, aligned with our daily operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spb.eu\/pt-pt\/insight\/spb-accelerates-esg-commitment-results-sustainable-actions-at-the-key\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SPB accelerates ESG\" \/>\n<meta property=\"og:description\" content=\"Our ESG strategy is based on three priority areas, aligned with our daily operations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.spb.eu\/pt-pt\/insight\/spb-accelerates-esg-commitment-results-sustainable-actions-at-the-key\/\" \/>\n<meta property=\"og:site_name\" content=\"SPB Group - 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