{"id":1852,"date":"2025-12-16T09:56:24","date_gmt":"2025-12-16T09:56:24","guid":{"rendered":"https:\/\/spb-wordpress-001-gvcsekfkh8cxdcef.francecentral-01.azurewebsites.net\/expertise\/excelencia-operacional\/"},"modified":"2026-02-05T11:05:44","modified_gmt":"2026-02-05T11:05:44","slug":"excelencia-operacional","status":"publish","type":"expertise","link":"https:\/\/www.spb.eu\/pt-pt\/expertise\/excelencia-operacional\/","title":{"rendered":"Excel\u00eancia operacional"},"content":{"rendered":"\n<section class=\"block --hero-centered --bg-white align wp-block-acf-hero-centered --first --next--three-card-summary\" style=\"background-image: linear-gradient(0deg, white, transparent 15%), url(\/wp-content\/uploads\/2026\/01\/spb-bg-1.png);\">\n    <div class=\"block__inner\">\n\n        <!-- Title (H1 with icon support) -->\n        <h1 class=\"block__title\">\n            Excel\u00eancia operacional baseada em experi\u00eancia e confian\u00e7a        <\/h1>\n\n        <!-- Text Content (optional) -->\n                    <div class=\"block__text\">\n                <p>NSPB, a excel\u00eancia operacional \u00e9 impulsionada por uma profunda experi\u00eancia em gest\u00e3o e maturidade operacional comprovada. As nossas equipas gerem todo o ciclo de vida de programas de seguros integrados em v\u00e1rios setores.<\/p>\n<p>Esta experi\u00eancia multiprodutos e multissetorial permite-nos operar programas complexos com rapidez, precis\u00e3o e consist\u00eancia, ao mesmo tempo que nos adaptamos com precis\u00e3o ao modelo de neg\u00f3cio de cada parceiro.<\/p>\n            <\/div>\n        \n        <!-- CTA Buttons (both optional) -->\n        \n    <\/div>\n<\/section>\n\n<section class=\"block --three-card-summary --bg-white align wp-block-acf-three-card-summary --prev--hero-centered --next--company-numbers\">\n\t<div class=\"block__inner\">\n\n\t\t<div class=\"block__container\">\n\t\t\t<div class=\"block__icon-2\"><span class=\"icon --shape-half-circle-2\" style=\"width: 3.5rem; height: auto\" aria-hidden=\"true\"><svg class=\"icon-svg\" viewBox=\"0 0 56 114\"><use href=\"#shape-half-circle-2\"><\/use><\/svg><\/span><\/div>\n\t\t\t<div class=\"block__icon-3\"><span class=\"icon --shape-square\" style=\"width: 4rem; height: auto\" aria-hidden=\"true\"><svg class=\"icon-svg\" viewBox=\"0 0 152 152\"><use href=\"#shape-square\"><\/use><\/svg><\/span><\/div>\n\t\t\t<div class=\"block__icon-4\"><span class=\"icon --shapes-05\" style=\"width: 10rem; height: auto\" aria-hidden=\"true\"><svg class=\"icon-svg\" viewBox=\"0 0 191 95\"><use href=\"#shapes-05\"><\/use><\/svg><\/span><\/div>\n\n\t\t\t<!-- Header Grid: Title (left) + Textarea (right) -->\n\t\t\t<div class=\"block__header\">\n\t\t\t\t<!-- <div class=\"block__icon-1\"><\/div> -->\n\n\t\t\t\t<div class=\"block__title-column\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"block__title\">\n\t\t\t\t\t\t\tUma presen\u00e7a operacional verdadeiramente pan-europeia e escal\u00e1vel\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t<p class=\"block__icon-1\"><span class=\"icon --shapes-04\" style=\"width: 14rem; height: auto\" aria-hidden=\"true\"><svg class=\"icon-svg\" viewBox=\"0 0 225 102\"><use href=\"#shapes-04\"><\/use><\/svg><\/span><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"block__text-column\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block__text\">\n\t\t\t\t\t\t\t<p>SPB opera em 7 pa\u00edses europeus com equipas locais estabelecidas h\u00e1 muito tempo e um centro nearshore. Esta presen\u00e7a duradoura, combinada com um apoio estruturado a n\u00edvel do grupo, permite-nos expandir rapidamente, absorver picos de atividade e implementar novos programas de forma eficiente, respeitando plenamente as especificidades do mercado local, os requisitos regulamentares e as expectativas dos clientes.<\/p>\n<p>A nossa presen\u00e7a pan-europeia \u00e9 um fator diferenciador fundamental, permitindo aos parceiros contar com uma estrutura operacional \u00fanica e robusta em v\u00e1rios mercados.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<!-- Cards Grid: Three cards in a row -->\n\t\t\t<div class=\"block__cards\">\n\t\t\t\t\t\t\t\t\t<div class=\"block__card\">\n\t\t\t\t\t\t<div class=\"block__card-index\">\n\t\t\t\t\t\t\t(01)\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h4 class=\"block__card-title\">\n\t\t\t\t\t\t\tUm modelo operacional modular e personalizado\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t<div class=\"block__card-description\">\n\t\t\t\t\t\t\t<p>Oferecemos um modelo operacional modular, totalmente personaliz\u00e1vel e feito \u00e0 medida, concebido para se integrar perfeitamente nos ecossistemas dos nossos parceiros. Aberto e flex\u00edvel, adapta-se \u00e0s especificidades de cada pa\u00eds, linha de neg\u00f3cio e percurso do cliente.<\/p>\n<p>Concebido para evoluir ao longo do tempo, este modelo apoia o crescimento do programa e responde a requisitos operacionais complexos. O desempenho \u00e9 regido por acordos de n\u00edvel de servi\u00e7o (SLAs), KPIs operacionais e processos de melhoria cont\u00ednua, garantindo transpar\u00eancia, previsibilidade e resultados mensur\u00e1veis.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"block__card\">\n\t\t\t\t\t\t<div class=\"block__card-index\">\n\t\t\t\t\t\t\t(02)\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h4 class=\"block__card-title\">\n\t\t\t\t\t\t\tOpera\u00e7\u00f5es digitais, multicanal e habilitadas para IA\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t<div class=\"block__card-description\">\n\t\t\t\t\t\t\t<p>As nossas opera\u00e7\u00f5es s\u00e3o nativamente digitais e multicanal. Os seus clientes podem contactar-nos facilmente atrav\u00e9s da web, e-mail ou telefone.<\/p>\n<p>Integramos solu\u00e7\u00f5es digitais e ferramentas com IA em todas as principais jornadas do cliente, desde a inscri\u00e7\u00e3o na ap\u00f3lice at\u00e9 a gest\u00e3o de sinistros, para otimizar processos, melhorar a capacidade de resposta e oferecer um n\u00edvel consistentemente alto de qualidade de servi\u00e7o.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"block__card\">\n\t\t\t\t\t\t<div class=\"block__card-index\">\n\t\t\t\t\t\t\t(03)\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h4 class=\"block__card-title\">\n\t\t\t\t\t\t\tA experi\u00eancia humana no centro do desempenho\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t<div class=\"block__card-description\">\n\t\t\t\t\t\t\t<p>A tecnologia fortalece as nossas opera\u00e7\u00f5es, mas s\u00e3o as pessoas que fazem a diferen\u00e7a. As nossas equipas beneficiam de uma forte perman\u00eancia e profundo conhecimento do produto, refletindo uma cultura centrada no cliente.<\/p>\n<p>Gestores experientes, uma governa\u00e7\u00e3o estruturada e forma\u00e7\u00e3o cont\u00ednua garantem a excel\u00eancia operacional, a consist\u00eancia da qualidade do servi\u00e7o e o tratamento emp\u00e1tico de situa\u00e7\u00f5es delicadas, onde a experi\u00eancia humana continua a ser essencial.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<section class=\"block --company-numbers --bg-white align wp-block-acf-company-numbers --last --prev--three-card-summary\">\n    <div class=\"block__inner\">\n\n        <div class=\"block__header\">\n            <h2 class=\"block__title\">\n                &nbsp;            <\/h2>\n            <div class=\"block__text\">\n                <p>&nbsp;<\/p>\n            <\/div>\n\n        <\/div>\n\n        <!-- Numbers Grid: Number Items (Masonry Layout) -->\n                    <div class=\"block__numbers\">\n                \n                                    <div class=\"block__column\">\n                                                    <div class=\"block__number-item\" data-number-item>\n                                <div class=\"block__number-wrapper\">\n                                    \n                                    <span\n                                        class=\"block__number\"\n                                        data-number-target=\"612\"\n                                        data-animate=\"true\"\n                                    >\n                                        612                                    <\/span>\n\n                                                                            <span class=\"block__number-suffix\">mil<\/span>\n                                                                    <\/div>\n\n                                                                    <p class=\"block__number-description\">\n                                        sinistros geridos                                    <\/p>\n                                                            <\/div>\n                                                    <div class=\"block__number-item\" data-number-item>\n                                <div class=\"block__number-wrapper\">\n                                    \n                                    <span\n                                        class=\"block__number\"\n                                        data-number-target=\"8\"\n                                        data-animate=\"true\"\n                                    >\n                                        8                                    <\/span>\n\n                                                                    <\/div>\n\n                                                                    <p class=\"block__number-description\">\n                                        idiomas falados                                    <\/p>\n                                                            <\/div>\n                                            <\/div>\n                                    <div class=\"block__column\">\n                                                    <div class=\"block__number-item\" data-number-item>\n                                <div class=\"block__number-wrapper\">\n                                    \n                                    <span\n                                        class=\"block__number\"\n                                        data-number-target=\"90\"\n                                        data-animate=\"true\"\n                                    >\n                                        90                                    <\/span>\n\n                                                                            <span class=\"block__number-suffix\">%<\/span>\n                                                                    <\/div>\n\n                                                                    <p class=\"block__number-description\">\n                                        dos sinistros apresentados online                                    <\/p>\n                                                            <\/div>\n                                                    <div class=\"block__number-item\" data-number-item>\n                                <div class=\"block__number-wrapper\">\n                                                                            <span class=\"block__number-prefix\">&gt;<\/span>\n                                    \n                                    <span\n                                        class=\"block__number\"\n                                        data-number-target=\"70\"\n                                        data-animate=\"true\"\n                                    >\n                                        70                                    <\/span>\n\n                                                                    <\/div>\n\n                                                                    <p class=\"block__number-description\">\n                                        NPS                                    <\/p>\n                                                            <\/div>\n                                            <\/div>\n                            <\/div>\n        \n    <\/div>\n<\/section>\n","protected":false},"template":"","class_list":["post-1852","expertise","type-expertise","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Excel\u00eancia operacional | Grupo SPB<\/title>\n<meta name=\"description\" content=\"SPB oferece excel\u00eancia operacional em toda a Europa, gerindo programas de seguros complexos com rapidez, 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