{"id":1851,"date":"2025-12-12T15:09:11","date_gmt":"2025-12-12T15:09:11","guid":{"rendered":"https:\/\/spb-wordpress-001-gvcsekfkh8cxdcef.francecentral-01.azurewebsites.net\/expertise\/omnicanal\/"},"modified":"2026-02-10T16:15:27","modified_gmt":"2026-02-10T16:15:27","slug":"omnicanal","status":"publish","type":"expertise","link":"https:\/\/www.spb.eu\/pt-pt\/expertise\/omnicanal\/","title":{"rendered":"Omnicanal"},"content":{"rendered":"\n<section class=\"block --hero-centered --bg-white align wp-block-acf-hero-centered --first --next--three-card-summary\" style=\"background-image: linear-gradient(0deg, white, transparent 15%), url(\/wp-content\/uploads\/2026\/01\/spb-bg-1.png);\">\n    <div class=\"block__inner\">\n\n        <!-- Title (H1 with icon support) -->\n        <h1 class=\"block__title\">\n            Omnicanal        <\/h1>\n\n        <!-- Text Content (optional) -->\n                    <div class=\"block__text\">\n                <p>Melhorando a experi\u00eancia do cliente<\/p>\n            <\/div>\n        \n        <!-- CTA Buttons (both optional) -->\n        \n    <\/div>\n<\/section>\n\n<section class=\"block --three-card-summary --bg-white align wp-block-acf-three-card-summary --last --prev--hero-centered\">\n\t<div class=\"block__inner\">\n\n\t\t<div class=\"block__container\">\n\t\t\t<div class=\"block__icon-2\"><span class=\"icon --shape-half-circle-2\" style=\"width: 3.5rem; height: auto\" aria-hidden=\"true\"><svg class=\"icon-svg\" viewBox=\"0 0 56 114\"><use href=\"#shape-half-circle-2\"><\/use><\/svg><\/span><\/div>\n\t\t\t<div class=\"block__icon-3\"><span class=\"icon --shape-square\" style=\"width: 4rem; height: auto\" aria-hidden=\"true\"><svg class=\"icon-svg\" viewBox=\"0 0 152 152\"><use href=\"#shape-square\"><\/use><\/svg><\/span><\/div>\n\t\t\t<div class=\"block__icon-4\"><span class=\"icon --shapes-05\" style=\"width: 10rem; height: auto\" aria-hidden=\"true\"><svg class=\"icon-svg\" viewBox=\"0 0 191 95\"><use href=\"#shapes-05\"><\/use><\/svg><\/span><\/div>\n\n\t\t\t<!-- Header Grid: Title (left) + Textarea (right) -->\n\t\t\t<div class=\"block__header\">\n\t\t\t\t<!-- <div class=\"block__icon-1\"><\/div> -->\n\n\t\t\t\t<div class=\"block__title-column\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"block__title\">\n\t\t\t\t\t\t\tMelhorando a experi\u00eancia do cliente\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t<p class=\"block__icon-1\"><span class=\"icon --shapes-04\" style=\"width: 14rem; height: auto\" aria-hidden=\"true\"><svg class=\"icon-svg\" viewBox=\"0 0 225 102\"><use href=\"#shapes-04\"><\/use><\/svg><\/span><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"block__text-column\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"block__text\">\n\t\t\t\t\t\t\t<p>SPB oferece um modelo de atendimento ao cliente pan-europeu projetado para escala, efici\u00eancia e proximidade. Ao combinar presen\u00e7a local com experi\u00eancia centralizada e recursos omnicanal, garantimos um suporte consistente e de alta qualidade que aumenta a satisfa\u00e7\u00e3o do cliente, reduz a complexidade operacional e apoia a transforma\u00e7\u00e3o digital dos parceiros em toda a Europa.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<!-- Cards Grid: Three cards in a row -->\n\t\t\t<div class=\"block__cards\">\n\t\t\t\t\t\t\t\t\t<div class=\"block__card\">\n\t\t\t\t\t\t<div class=\"block__card-index\">\n\t\t\t\t\t\t\t(01)\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h4 class=\"block__card-title\">\n\t\t\t\t\t\t\tModelo escal\u00e1vel para cobertura pan-europeia\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t<div class=\"block__card-description\">\n\t\t\t\t\t\t\t<p>O nosso modelo operacional altamente escal\u00e1vel combina experi\u00eancia local com as melhores pr\u00e1ticas centralizadas. Com centros de atendimento e gest\u00e3o em 7 pa\u00edses e um hub offshore na Tun\u00edsia, garantimos capacidade de resposta e proximidade cultural para clientes em toda a Europa.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"block__card\">\n\t\t\t\t\t\t<div class=\"block__card-index\">\n\t\t\t\t\t\t\t(02)\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h4 class=\"block__card-title\">\n\t\t\t\t\t\t\tV\u00e1rios canais de contacto para m\u00e1xima conveni\u00eancia\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t<div class=\"block__card-description\">\n\t\t\t\t\t\t\t<p>Oferecemos um conjunto completo de op\u00e7\u00f5es de contacto para que os clientes possam entrar em contacto connosco atrav\u00e9s do seu canal preferido: suporte por voz e e-mail, FAQs din\u00e2micas e ferramentas para autoatendimento e autonomia, chatbots e callbots para respostas instant\u00e2neas e automatizadas.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"block__card\">\n\t\t\t\t\t\t<div class=\"block__card-index\">\n\t\t\t\t\t\t\t(03)\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h4 class=\"block__card-title\">\n\t\t\t\t\t\t\tPadr\u00f5es de servi\u00e7o de alta qualidade\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t<div class=\"block__card-description\">\n\t\t\t\t\t\t\t<p>As nossas equipas e solu\u00e7\u00f5es digitais trabalham em conjunto para fornecer suporte r\u00e1pido, fi\u00e1vel e personalizado, garantindo a satisfa\u00e7\u00e3o e a fidelidade dos clientes. A parceria com SPB significa fornecer um servi\u00e7o consistente e de alta qualidade que aumenta a satisfa\u00e7\u00e3o e a reten\u00e7\u00e3o dos clientes atrav\u00e9s de um servi\u00e7o sem atritos, reduz a complexidade operacional com a infraestrutura pronta a usar dSPB e acelera a transforma\u00e7\u00e3o digital com integra\u00e7\u00e3o omnicanal adaptada \u00e0 sua marca.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"template":"","class_list":["post-1851","expertise","type-expertise","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Solu\u00e7\u00f5es omnicanal | Grupo SPB<\/title>\n<meta name=\"description\" content=\"SPB oferece solu\u00e7\u00f5es omnicanal e pan-europeias de atendimento ao cliente que aumentam a satisfa\u00e7\u00e3o, fortalecem a fidelidade e simplificam as opera\u00e7\u00f5es por meio da presen\u00e7a local e da experi\u00eancia centralizada.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spb.eu\/pt-pt\/expertise\/omnicanal\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solu\u00e7\u00f5es omnicanal | Grupo SPB\" \/>\n<meta property=\"og:description\" content=\"SPB oferece solu\u00e7\u00f5es omnicanal e pan-europeias de atendimento ao cliente que aumentam a satisfa\u00e7\u00e3o, fortalecem a fidelidade e simplificam as opera\u00e7\u00f5es por meio da presen\u00e7a local e da experi\u00eancia centralizada.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.spb.eu\/pt-pt\/expertise\/omnicanal\/\" \/>\n<meta property=\"og:site_name\" content=\"SPB Group - 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