SPB digitized a major bank’s travel insurance claims, enabling 90% online submissions and creating a faster, clearer, more trusted customer experience.
Challenge
To strengthen its travel insurance offering, a major banking partner wanted to fully digitize its customer journey. The goal was clear: simplify claims reporting, improve processing efficiency, and offer policyholders a smoother, faster, and more modern experience.
SPB Solution
SPB deployed a white-label digital claims reporting extranet, enabling customers to declare incidents online in just a few steps. This platform integrates seamlessly into the partner’s ecosystem and ensures:
- intuitive and autonomous claims submission,
- fluid data transfer to operational teams,
- optimized processing times.
Impact
The results are significant: 90% of claims are now filed online, reducing administrative workload and improving operational performance. Customers benefit from a faster, clearer, and more satisfying claims experience, strengthening trust in the banking partner.