{"id":4857,"date":"2025-03-13T15:58:00","date_gmt":"2025-03-13T15:58:00","guid":{"rendered":"https:\/\/spb-wordpress-001-gvcsekfkh8cxdcef.francecentral-01.azurewebsites.net\/?post_type=insight&p=4857"},"modified":"2026-03-11T16:07:35","modified_gmt":"2026-03-11T16:07:35","slug":"maximising-customer-satisfaction-with-advanced-claims-handling-capabilities","status":"publish","type":"insight","link":"https:\/\/www.spb.eu\/fr\/insight\/maximising-customer-satisfaction-with-advanced-claims-handling-capabilities\/","title":{"rendered":"Maximising Customer Satisfaction with Advanced Claims Handling Capabilities"},"content":{"rendered":"
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\n \n \n \n <\/svg>\n Back to overview<\/span>\n <\/a>\n <\/div>\n\n \n
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\n 5 minute read<\/span>\n \u2022<\/span>\n

\n Maximising Member Benefits with Advanced Gadget Insurance <\/h1>\n\n \n
\n \n Case <\/a>\n \n \n Telecom <\/a>\n \n United Kingdom <\/a>\n <\/div>\n\n \n
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The challenge<\/strong><\/p>\n

Our client faced the need to transition from their current insurance provider to a new, more reliable supplier. Their primary objectives were to enhance product coverage and deliver greater value to their members. Additionally, the client emphasised the necessity for consistent and accurate delivery of scheme data, ensuring seamless operations and member satisfaction.<\/p>\n

The Solution<\/strong><\/p>\n

The client partnered with SPB to introduce an enhanced, comprehensive gadget insurance product tailored for their members. This partnership aimed to provide superior coverage and value through a group policy model.<\/p>\n

Key Features:<\/p>\n

    \n
  • Members can purchase a policy covering multiple gadgets for a fixed monthly fee, conveniently deducted from their salary\/pension.<\/li>\n
  • Members can now enjoy the benefit of making unlimited claims.<\/li>\n
  • Mobile Phone Coverage: Up to \u00a31,500 per claim.<\/li>\n
  • Other Gadgets Coverage: Up to \u00a31,000 per claim.<\/li>\n
  • Extended Coverage: Gadgets up to 8 years old are covered.<\/li>\n
  • Unauthorised Use Protection<\/li>\n
  • Overseas Coverage: Members are protected even when abroad.<\/li>\n
  • Flexible Excess Tiers: Three tiers based on device value<\/li>\n<\/ul>\n

    Services Offered<\/p>\n

    Scheme Management:<\/strong>\u00a0SPB expertly managed the insurance scheme in collaboration with the underwriter, ensuring a smooth and effective relationship with the client. This included comprehensive claims and fulfilment services.<\/p>\n

    Customised Online Claims Journey:<\/strong>\u00a0SPB developed a bespoke online claims process tailored specifically for the members, guaranteeing a seamless and efficient experience, ultimately increasing customer satisfaction and enhancing the reputation of our client with their members.<\/p>\n

    Digital Solutions:<\/strong>\u00a0Leveraging the SPB claims management platform, Oscar, SPB provided advanced digital claims processing, enhancing the overall efficiency and user experience.<\/p>\n <\/div>\n \n <\/div>\n\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":4859,"template":"","meta":{"_acf_changed":true},"categories":[4],"tags":[50,157],"class_list":["post-4857","insight","type-insight","status-publish","has-post-thumbnail","hentry","category-case","tag-telecom","tag-united-kingdom"],"acf":[],"yoast_head":"\nEmbedded Insurance Case Study | Telco | SPB Group<\/title>\n<meta name=\"description\" content=\"Our client faced the need to transition from their current insurance provider to a new, more reliable supplier.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spb.eu\/fr\/insight\/maximising-customer-satisfaction-with-advanced-claims-handling-capabilities\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Embedded Insurance Case Study | Telco | SPB Group\" \/>\n<meta property=\"og:description\" content=\"Our client faced the need to transition from their current insurance provider to a new, more reliable supplier.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.spb.eu\/fr\/insight\/maximising-customer-satisfaction-with-advanced-claims-handling-capabilities\/\" \/>\n<meta property=\"og:site_name\" content=\"SPB Group - 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