{"id":2696,"date":"2025-11-13T08:00:00","date_gmt":"2025-11-13T08:00:00","guid":{"rendered":"https:\/\/spb-wordpress-001-gvcsekfkh8cxdcef.francecentral-01.azurewebsites.net\/?post_type=insight&#038;p=2696"},"modified":"2026-02-11T09:09:35","modified_gmt":"2026-02-11T09:09:35","slug":"embedded-insurance-to-elevate-the-in-store-and-online-shopping-experience","status":"publish","type":"insight","link":"https:\/\/www.spb.eu\/fr\/insight\/embedded-insurance-to-elevate-the-in-store-and-online-shopping-experience\/","title":{"rendered":"Embedded Insurance to Elevate the In\u2011Store and Online Shopping Experience"},"content":{"rendered":"<section class=\"block --hero-insight --bg-white align wp-block-acf-hero-insight --first --next--paragraph --next-diff-bg\">\n    <div class=\"block__inner\">\n\n        <!-- Back Button -->\n        <div class=\"block__back\">\n            <a href=\"..\/\" class=\"block__back-link\">\n                <svg class=\"block__back-icon\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                    <path d=\"M8 0L0 6L8 12V0Z\" fill=\"currentColor\"\/>\n                <\/svg>\n                <span class=\"block__back-text\">Back to overview<\/span>\n            <\/a>\n        <\/div>\n\n        <!-- Centered Content Section -->\n        <div class=\"block__content\">\n\n            <!-- Read Time + Date -->\n            <div class=\"block__meta\">\n                <span class=\"block__read-time\">5 minute read<\/span>\n                <span class=\"block__meta-separator\">\u2022<\/span>\n                <time class=\"block__date\" datetime=\"2025-11-13T08:00:00+00:00\">\n                    13\/11\/2025                <\/time>\n            <\/div>\n\n            <!-- Title (H1 in violet) -->\n            <h1 class=\"block__title\">\n                Embedded Insurance to Elevate the In Store and Online Shopping Experience            <\/h1>\n\n            <!-- Pills: Category and Tags -->\n            <div class=\"block__pills\">\n                                    <a href=\"https:\/\/www.spb.eu\/fr\/insights\/?category=case\" class=\"block__pill --category\">\n                        Case                    <\/a>\n                \n                                                            <a href=\"https:\/\/www.spb.eu\/fr\/insights\/?tag=poland\" class=\"block__pill --tag\">\n                            Poland                        <\/a>\n                                            <a href=\"https:\/\/www.spb.eu\/fr\/insights\/?tag=retail\" class=\"block__pill --tag\">\n                            Retail &amp; ecommerce                        <\/a>\n                                                <\/div>\n\n            <!-- WYSIWYG Content -->\n                            <div class=\"block__article-content\">\n                    <p style=\"text-align: left\"><strong>Challenge<\/strong><\/p>\n<p style=\"text-align: left\">A major mass\u2011retail player wanted to launch a fully embedded insurance program integrated directly into the in\u2011store shopping journey and online purchases.<br \/>\nTheir goal: provide comprehensive protection across a wide range of high\u2011value products\u2014smartphones, laptops, televisions, game consoles, and household appliances\u2014covering breakdown, theft, accidental damage, and even cyberattacks, while driving customer satisfaction and additional revenue.<\/p>\n<p style=\"text-align: left\"><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: left\"><strong>SPB Solution<\/strong><\/p>\n<p style=\"text-align: left\">SPB deployed a <strong>multi\u2011category, multi\u2011risk insurance program<\/strong> offering both <strong>refunds<\/strong> or <strong>refurbishment<\/strong> depending on the case.<br \/>\nThe solution is:<\/p>\n<ul style=\"text-align: left\">\n<li><strong>fully integrated into the shopping journey<\/strong>,<\/li>\n<li>available <strong>online and points of sale<\/strong>,<\/li>\n<li>supported by <strong>API connections<\/strong> between SPB systems and the retailer\u2019s environment for real\u2011time, seamless processes.<\/li>\n<\/ul>\n<p style=\"text-align: left\">This embedded model allows customers to purchase insurance with ease, whether they shop in\u2011store or online.<\/p>\n<p style=\"text-align: left\"><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: left\"><strong>Impact<\/strong><\/p>\n<p style=\"text-align: left\">The retailer now offers a highly attractive and value\u2011added insurance protection that significantly <strong>improves consumer satisfaction<\/strong>.<br \/>\nThe program also drives <strong>additional revenue<\/strong> through insurances sales and supports loyalty by providing customers with peace of mind and a smooth, end\u2011to\u2011end experience.<\/p>\n                <\/div>\n            \n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<p class=\"--last --prev--hero-insight --prev-diff-bg\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":2697,"template":"","meta":{"_acf_changed":true},"categories":[4],"tags":[35,49],"class_list":["post-2696","insight","type-insight","status-publish","has-post-thumbnail","hentry","category-case","tag-poland","tag-retail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Embedded Insurance Case Study | Retail | SPB Group<\/title>\n<meta name=\"description\" content=\"SPB delivers a seamless embedded insurance program, multi category and multi risk, boosting customer satisfaction and generating additional revenue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spb.eu\/fr\/insight\/embedded-insurance-to-elevate-the-in-store-and-online-shopping-experience\/\" \/>\n<meta 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