{"id":1482,"date":"2025-11-17T08:00:00","date_gmt":"2025-11-17T08:00:00","guid":{"rendered":"https:\/\/spb-wordpress-001-gvcsekfkh8cxdcef.francecentral-01.azurewebsites.net\/insight\/une-protection-efficace-pour-les-appareils-du-quotidien\/"},"modified":"2026-02-03T10:38:16","modified_gmt":"2026-02-03T10:38:16","slug":"une-protection-efficace-pour-les-appareils-du-quotidien","status":"publish","type":"insight","link":"https:\/\/www.spb.eu\/fr\/insight\/une-protection-efficace-pour-les-appareils-du-quotidien\/","title":{"rendered":"Une protection efficace pour les appareils du quotidien"},"content":{"rendered":"
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\n \n \n \n <\/svg>\n Back to overview<\/span>\n <\/a>\n <\/div>\n\n \n
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\n 5 minute read<\/span>\n \u2022<\/span>\n

\n Une protection efficace pour les appareils du quotidien <\/h1>\n\n \n
\n \n Case <\/a>\n \n \n Business <\/a>\n \n France <\/a>\n \n Telecom <\/a>\n <\/div>\n\n \n
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SPB a permis \u00e0 un op\u00e9rateur t\u00e9l\u00e9com de premier plan d’int\u00e9grer facilement la protection des smartphones, renfor\u00e7ant ainsi la fid\u00e9lit\u00e9 et la satisfaction client, ainsi que l’efficacit\u00e9 op\u00e9rationnelle gr\u00e2ce \u00e0 un parcours de d\u00e9claration de sinistres digitalis\u00e9 et fluide.<\/p>\n

D\u00e9fi<\/strong>
Un grand op\u00e9rateur t\u00e9l\u00e9com souhaitait proposer \u00e0 ses clients des services \u00e0 forte valeur ajout\u00e9e pour fid\u00e9liser sa client\u00e8le. Son objectif \u00e9tait de consolider la relation client en prot\u00e9geant les smartphones, fragiles mais indispensables, contre les risques du quotidien tels que les dommages et le vol.<\/p>\n

Solution SPB<\/strong><\/p>\n

SPB a d\u00e9ploy\u00e9 un programme complet de protection des smartphones, incluant\u00a0:<\/p>\n

des garanties contre les dommages et le vol,<\/p>\n

une r\u00e9paration locale ou centralis\u00e9e selon le type d’incident,<\/p>\n

un remplacement lorsque la r\u00e9paration est impossible.<\/p>\n

L’abonnement est enti\u00e8rement int\u00e9gr\u00e9 au parcours client en magasin\u00a0: les clients peuvent s’inscrire directement lors du choix de leur nouveau t\u00e9l\u00e9phone. Pour la gestion des sinistres, SPB a mis en place un extranet d\u00e9di\u00e9, permettant aux assur\u00e9s de g\u00e9rer leur abonnement, de d\u00e9clarer des sinistres et de suivre leur \u00e9volution de mani\u00e8re autonome et en temps r\u00e9el.<\/p>\n

Impact<\/strong>
L’op\u00e9rateur t\u00e9l\u00e9com offre d\u00e9sormais une exp\u00e9rience de protection fluide qui renforce la fid\u00e9lit\u00e9 et la satisfaction client. Le parcours de gestion des sinistres num\u00e9rique am\u00e9liore l’efficacit\u00e9 op\u00e9rationnelle, tandis que la couverture compl\u00e8te \u2013 r\u00e9paration ou remplacement \u2013 \u200b\u200brenforce la valeur de l’offre globale de l’op\u00e9rateur.<\/p>\n <\/div>\n \n <\/div>\n\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":1483,"template":"","meta":{"_acf_changed":false},"categories":[93],"tags":[94,95,100],"class_list":["post-1482","insight","type-insight","status-publish","has-post-thumbnail","hentry","category-case","tag-business","tag-france","tag-telecom"],"acf":[],"yoast_head":"\nAssurance embarqu\u00e9e - Business case | Telco | SPB Group<\/title>\n<meta name=\"description\" content=\"SPB aide ses partenaires t\u00e9l\u00e9coms \u00e0 augmenter leur revenu moyen par utilisateur (ARPU), \u00e0 r\u00e9duire le taux de d\u00e9sabonnement et \u00e0 prot\u00e9ger les appareils haut de gamme gr\u00e2ce \u00e0 une assurance int\u00e9gr\u00e9e sur mesure qui renforce la fid\u00e9lit\u00e9 des clients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spb.eu\/fr\/insight\/une-protection-efficace-pour-les-appareils-du-quotidien\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assurance embarqu\u00e9e - 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