{"id":1476,"date":"2026-01-05T08:00:00","date_gmt":"2026-01-05T08:00:00","guid":{"rendered":"https:\/\/spb-wordpress-001-gvcsekfkh8cxdcef.francecentral-01.azurewebsites.net\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/"},"modified":"2026-02-03T10:28:19","modified_gmt":"2026-02-03T10:28:19","slug":"un-voyage-plus-agreable-pour-chaque-voyageur","status":"publish","type":"insight","link":"https:\/\/www.spb.eu\/fr\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/","title":{"rendered":"Un voyage plus agr\u00e9able pour chaque voyageur"},"content":{"rendered":"<section class=\"block --hero-insight --bg-white align wp-block-acf-hero-insight --first --last\">\n    <div class=\"block__inner\">\n\n        <!-- Back Button -->\n        <div class=\"block__back\">\n            <a href=\"..\/\" class=\"block__back-link\">\n                <svg class=\"block__back-icon\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                    <path d=\"M8 0L0 6L8 12V0Z\" fill=\"currentColor\"\/>\n                <\/svg>\n                <span class=\"block__back-text\">Back to overview<\/span>\n            <\/a>\n        <\/div>\n\n        <!-- Centered Content Section -->\n        <div class=\"block__content\">\n\n            <!-- Read Time + Date -->\n            <div class=\"block__meta\">\n                <span class=\"block__read-time\">5 minute read<\/span>\n                <span class=\"block__meta-separator\">\u2022<\/span>\n                <time class=\"block__date\" datetime=\"2026-01-05T08:00:00+00:00\">\n                    05\/01\/2026                <\/time>\n            <\/div>\n\n            <!-- Title (H1 in violet) -->\n            <h1 class=\"block__title\">\n                Un voyage plus agr\u00e9able pour chaque voyageur            <\/h1>\n\n            <!-- Pills: Category and Tags -->\n            <div class=\"block__pills\">\n                                    <a href=\"https:\/\/www.spb.eu\/fr\/insights\/?category=case\" class=\"block__pill --category\">\n                        Case                    <\/a>\n                \n                                                            <a href=\"https:\/\/www.spb.eu\/fr\/insights\/?tag=banque-moyens-de-paiement\" class=\"block__pill --tag\">\n                            Banque &amp; moyens de paiement                        <\/a>\n                                            <a href=\"https:\/\/www.spb.eu\/fr\/insights\/?tag=business\" class=\"block__pill --tag\">\n                            Business                        <\/a>\n                                            <a href=\"https:\/\/www.spb.eu\/fr\/insights\/?tag=france\" class=\"block__pill --tag\">\n                            France                        <\/a>\n                                                <\/div>\n\n            <!-- WYSIWYG Content -->\n                            <div class=\"block__article-content\">\n                    <p>SPB a digitalis\u00e9 le processus de d\u00e9claration de sinistres d&rsquo;une grande banque voyage, permettant ainsi 90 % des d\u00e9clarations en ligne et offrant une exp\u00e9rience client plus rapide, plus claire et plus fiable.<\/p>\n<p><strong>D\u00e9fi<\/strong><\/p>\n<p>Afin de renforcer son offre d&rsquo;assurance voyage, un partenaire bancaire majeur souhaitait digitaliser int\u00e9gralement le parcours client. L&rsquo;objectif \u00e9tait clair\u00a0: simplifier la d\u00e9claration de sinistres, am\u00e9liorer l&rsquo;efficacit\u00e9 du traitement et offrir aux assur\u00e9s une exp\u00e9rience plus fluide, plus rapide et plus moderne.<\/p>\n<p><strong>Solution SPB<\/strong><\/p>\n<p>SPB a d\u00e9ploy\u00e9 un extranet de d\u00e9claration de sinistres en marque blanche, permettant aux clients de d\u00e9clarer des incidents en ligne en quelques \u00e9tapes seulement. Cette plateforme s&rsquo;int\u00e8gre parfaitement \u00e0 l&rsquo;\u00e9cosyst\u00e8me du partenaire et garantit\u00a0:<\/p>\n<p>une d\u00e9claration de sinistres intuitive et autonome,<\/p>\n<p>un transfert de donn\u00e9es fluide vers les \u00e9quipes op\u00e9rationnelles,<\/p>\n<p>des d\u00e9lais de traitement optimis\u00e9s.<\/p>\n<p><strong>Impact<\/strong><\/p>\n<p>Les r\u00e9sultats sont significatifs\u00a0: 90\u00a0% des sinistres sont d\u00e9sormais d\u00e9clar\u00e9s en ligne, ce qui r\u00e9duit la charge administrative et am\u00e9liore la performance op\u00e9rationnelle. Les clients b\u00e9n\u00e9ficient d&rsquo;une exp\u00e9rience de d\u00e9claration de sinistres plus rapide, plus claire et plus satisfaisante, renfor\u00e7ant ainsi leur confiance envers le partenaire bancaire.<\/p>\n                <\/div>\n            \n        <\/div>\n\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":1477,"template":"","meta":{"_acf_changed":false},"categories":[93],"tags":[97,94,95],"class_list":["post-1476","insight","type-insight","status-publish","has-post-thumbnail","hentry","category-case","tag-banque-moyens-de-paiement","tag-business","tag-france"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assurance embarqu\u00e9e - Business case | Banque | SPB Group<\/title>\n<meta name=\"description\" content=\"SPB aide ses partenaires bancaires \u00e0 am\u00e9liorer l&#039;exp\u00e9rience client au quotidien, \u00e0 renforcer l&#039;engagement et \u00e0 g\u00e9n\u00e9rer un impact commercial mesurable.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spb.eu\/fr\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assurance embarqu\u00e9e - Business case | Banque | SPB Group\" \/>\n<meta property=\"og:description\" content=\"SPB aide ses partenaires bancaires \u00e0 am\u00e9liorer l&#039;exp\u00e9rience client au quotidien, \u00e0 renforcer l&#039;engagement et \u00e0 g\u00e9n\u00e9rer un impact commercial mesurable.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.spb.eu\/fr\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/\" \/>\n<meta property=\"og:site_name\" content=\"SPB Group - Embedded insurance Creating impact\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-03T10:28:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.spb.eu\/wp-content\/uploads\/2026\/01\/Banking_CaseStudy_Visuel.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"780\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.spb.eu\/fr\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/\",\"url\":\"https:\/\/www.spb.eu\/fr\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/\",\"name\":\"Assurance embarqu\u00e9e - Business case | Banque | SPB Group\",\"isPartOf\":{\"@id\":\"https:\/\/www.spb.eu\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.spb.eu\/fr\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.spb.eu\/fr\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/#primaryimage\"},\"thumbnailUrl\":\"\/wp-content\/uploads\/2026\/01\/Banking_CaseStudy_Visuel.jpeg\",\"datePublished\":\"2026-01-05T08:00:00+00:00\",\"dateModified\":\"2026-02-03T10:28:19+00:00\",\"description\":\"SPB aide ses partenaires bancaires \u00e0 am\u00e9liorer l'exp\u00e9rience client au quotidien, \u00e0 renforcer l'engagement et \u00e0 g\u00e9n\u00e9rer un impact commercial mesurable.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.spb.eu\/fr\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.spb.eu\/fr\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.spb.eu\/fr\/insight\/un-voyage-plus-agreable-pour-chaque-voyageur\/#primaryimage\",\"url\":\"\/wp-content\/uploads\/2026\/01\/Banking_CaseStudy_Visuel.jpeg\",\"contentUrl\":\"\/wp-content\/uploads\/2026\/01\/Banking_CaseStudy_Visuel.jpeg\",\"width\":780,\"height\":360,\"caption\":\"Target customer; buyer persona; customer behavior concept. 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