95% OF KEY ACCOUNTS AND INSURANCE PARTNERS HAPPY TO RECOMMEND SPB
SPB, the European leader in affinity insurance and services for major brands, is releasing the results of a user satisfaction survey conducted by the independent consultancy ABC Marketing. When questioned, 95 percent of SPB's key account customers and insurance partners said they would willingly recommend the group. More specifically, 95 per cent of partners in France and 100 per cent internationally would be happy to make a recommendation.
SPB's key account customers and insurance partners reported satisfaction rates of 90 per cent in France and 100 per cent internationally.
Questioned on areas for improvement going forward, the partners said SPB should continue designing and optimising solutions for the high value-added technological product sector. It should also consolidate its role in working with and partnering customers and make its know-how more visible.
Commenting, SPB Chairman of the Board Jean-Marie Guian said: "We thank our key account customers and insurance partners for responding to this survey. For us, their satisfaction is key. So the survey – which we carry out periodically – helps up draw up robust action plans for building innovative programmes that meet our partners' needs".
The survey was conducted on 43 key account partners and insurers in France, Germany, Spain and the UK.
SPB operates as a broker and is European leader in affinity insurances and services for more than 100 major brands, with implantations in 12 countries such as Belgium, France, Germany, Italy, Luxembourg, Morocco, Poland, Portugal, Spain, Tunisia, the UK and the USA. SPB is an independent family-held company founded in 1965. Operating on a white label basis, SPB offers unique expertise in designing and managing tailor-made insurance programmes, warranty extensions and related services for banking products, mobile phones and devices, household needs and everyday goods. SPB’s skill chain allows customers to build value and loyalty. Founded in Normandy in northern France, SPB employs 1,400 collaborators. SPB’s model is robust, generating over €230.2 million gross revenue with a prestigious client roster that includes Alternate, Auchan, BNP Paribas, Bouygues Telecom, Carrefour, Cdiscount, Darty, E. Leclerc, Fnac, Gamestop, Insurance2Go, LCL, Orange, Media Markt Europe, Porta and SFR.Download PDF