Our News • Corporate
SPB Accelerates ESG: Commitment, Results, and Sustainable Actions at the Key
26.06.2025
SPB is a major player in affinity insurance in Europe, with 50 million policyholders in 12 countries and more than 600,000 claims handled each year.
Our business gives us direct responsibility for the impact of our operations.
Our ESG strategy is based on three priority areas, aligned with our daily operations.
Circular Economy and Local Business
Circular Economy
Managing hundreds of thousands of claims also means making choices.
We prioritize repair and reconditioning to limit waste and extend the lifespan of equipment.
Our priority: repair first, recondition second, and limit new purchases to what is strictly necessary.
For example, in 2024, SPB UK & Ireland implemented this strategy in practice:
- 61% of devices were repaired
- 34% replaced with refurbished ones
- Only 5% replaced with new ones
100% of recovered and replaced devices were recycled. Zero waste to landfill.
Proximity
We offer local services: home repairs, self-access drop-off areas, local partner centers, and remote video diagnostics.
By limiting transportation, packaging, and the production of new equipment, we significantly reduce the carbon footprint of our services, while maintaining a high level of quality and responsiveness.
To go further, SPB is launching Cirkl Partners, its brand dedicated to the repair, refurbishment, and recycling of everyday objects.
A concrete approach for a circular and responsible economy.
Parity, Diversity, and Inclusion
Parity
54% of SPB Group’s management positions are held by women.
They are fully represented in the Group’s governance bodies, demonstrating a genuine commitment to equality at all levels of decision-making.
In France, SPB achieved a score of 84/100 on the 2024 Gender Equality Index.
Diversity & Inclusion
Present in 12 countries, SPB relies on multicultural, multigenerational teams with diverse backgrounds.
Diversity & Inclusion
Present in 12 countries, SPB relies on multicultural, multigenerational teams with diverse backgrounds.
We are convinced that this human richness fuels the quality of our decisions and supports our collective performance.
A Group Diversity & Inclusion policy is currently being developed to ensure an environment where all individuals feel welcomed, valued, and involved in the company’s collective dynamic.
Customer Protection
Defending Customer Value
We pay particular attention to the value we provide to customers within each of our programs.
We measure this in particular through our claims acceptance rates, which reflect our ability to deliver on our promise to protect customers when they need it.
For example, in the mobile telephony sector, our claims acceptance rate reaches 85%.
This is concrete proof of our commitment to providing services that are meaningful to our customers.
Customer Data Protection
SPB processes the personal data of 50 million policyholders across Europe every day. This volume demonstrates the trust our customers place in us and demands the highest standards of rigor and compliance from us.
Our governance is based on a solid and consistent framework:
- GDPR compliance across all our entities
- ISO 27001 certifications in the United Kingdom and Italy
At SPB, compliance in the service of our clients cannot be improvised: it must be structured, managed, and implemented daily.
